CVS

Contacts

Address:
8260 Mira Mesa Boulevard, Mira Mesa, San Diego, CA 92126
Get directions

Website:
cvs.com

Phone number:
+1 858-566-3031

Categories:
Establishment   Food   Health   Convenience store  

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Reviews about CVS

• Rosie Lopez

  Aug, 14 2018
  ★ ★ ★ ☆ ☆
  02/03/18:
  WARNING!! Please read if your prescription was "NOT COVERED BY YOUR INSURANCE "
  My son went to this CVS in Mira Mesa to fill up his prescription. The pharmacy technician told my son his pain medication was not covered by his insurance..so he had to pay $56.99. DID YOU KNOW?... that when a prescription is not covered by insurance, the pharmacy's responsibility is to call your doctor to check IF your prescription can be switched to a generic drug of a different dose..yes, before they make you pay out of pocket, they have to call your doctor to try to get you something else that is covered by your insurance.
  MY CONCERN is... how many people with insurance have PAID for medication that could have been covered?
  How many people left CVS Mira Mesa with no medication because they could not afford to pay out of pocket for their prescription?..
  I know for a fact that your pharmacist CAN call your doctor's office to switch your prescription to something that is covered by your insurance, if your doctor approves it. All it takes is a phone call to your doctor... but these pharmacy technicians don't want to spend 2 minutes calling your doctor. The pharmacist should at least give you the option to either YOU pay out of pocket OR THEY call your doctor to change your prescription so that YOU DON'T HAVE TO PAY.
  The pharmacy technician admitted she made a mistake and they should've called my son's doctor to try and switch the medication, she apologized for not doing the right thing, now I am waiting for the store manager's call (Lauren) on Monday 02/05/18 to let me know if we are getting a refund for the $56.99 my son paid only because of their mistakes. I will post the decision of Lauren, the store manager here...
  So next time they tell you "your prescription is not covered, you have to pay for it" make sure you ask this question "have you called my doctor to see if they can prescribe something similar that is covered by my insurance? " if you have insurance,
  DO NOT PAY FOR MEDICATION UNLESS YOUR PRESCRIPTION CAN NOT BE CHANGED BY DOCTOR'S ORDERS!!
  
  Manager's decision 02/06/18
  I am finishing the review for this CVS mira mesa: I did hear back from Lauren the store manager and she was able to process my refund, I have to say the manager is doing her job correctly so if you ever have an issue at this store, ask for the manager to have it resolved. I appreciate the effort she made to fix someone else's mistake. Lauren definitely deserves a thumbs up! Good job Lauren.
  Only because of her, i give 3 starts to this store vs 1 star at the beginning of my complaint.
• Mohammad Tahmass

  Dec, 02 2017
  ★ ★ ★ ★ ★
  Both pharmacy and the store itself are open 24 hours. Which make it super super helpful in case of really late minute needs. Being as the pharmacy is open, that means the consultation is always available aswell! Super helpful!

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