Golden Shine Cleaning Agency

Contacts

Address:
402 West Broadway #4017, San Diego, CA 92101
Get directions

Website:
goldenshine.com

Phone number:
+1 858-705-4115

Categories:
Establishment   Laundry  

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Reviews about Golden Shine Cleaning Agency

• Joey Morrow

  Aug, 25 2018
  ★ ☆ ☆ ☆ ☆
  Extremely disappointing cleaning job and equally disappointing customer service.
  
  We contacted Golden Shine for a standard move-out deep cleaning, but when they sent their independent contractors out, they left the house visibly dirty. When the landlord went to the house, there was dust on window sills and hand prints on the floor. The master bedroom did not appear to have been cleaned at all. The cleaners were supposed to contact us if they needed more time, so Golden Shine's contractors (they don't actually do any cleaning--they just hire the job out to people) apparently thought this was sufficient.
  
  When we contacted Golden Shine about these issues, we were initially told that the cleaners were out of town and could not be back around 8pm the next day (as per their "Fix-It" policy). That time frame was unacceptable, as new residents were moving into the property. Based on that information, the landlord cleaned the areas that Golden Shine's contractor didn't manage to get to.
  
  After the landlord had already started cleaning up after Golden Shine, we were contacted and told that the contractor could actually come by 12pm. We of course told them not to bother since the residence had already been cleaned. Golden Shine's management is now using this bait and switch to deny us a partial refund because "the Fix-It service was declined." The management (who writes the policy) is unwilling to issue a partial refund for the partial work performed by their contractors. They are ultimately unwilling to deviate from a policy, even going so far as to offer a Fix-It opportunity after we had already informed them that the landlord would have to clean it themselves. This fix-it was offered seemingly only so that we would decline it, thus cementing Golden Shine's denial of any sort of refund due to their convoluted policy.
  
  The manager (who informed me that only the owner supervises them, and that the owner was "hands off") was unwilling to issue a refund even though their contractor failed to complete the contracted work.
  
  Look elsewhere for cleaning services--even for folks with good reviews, there is no guarantee that you will get the same cleaners because Golden Shine contracts out to the lowest bidder. If/When your home is unacceptably "cleaned," the company will do nothing in order to make it right.
• Oliver Munoz

  Jul, 11 2018
  ★ ★ ★ ★ ★
  BEST SERVICE IN SAN DIEGO COUNTY. Cleaned my 3 bed, 2 bath condo better than I had asked for. Starting with the friendly and helpful customer service. Then the on-time personnel: well-dressed and mannered, with the right equipment and high quality cleaning products compared to what I have seen others use. The lady finished the job quicker than I had thought, and did a better job than I had expected. Things that I didn't want moved or changed around were left in their place, but clean nonetheless. All-in-all the best service one can find. I'm already recommending to my neighbors and friends. KEEP UP THE GOOD WORK GOLDEN SHINE

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