San Diego Metropolitan Credit Union

Contacts

Address:
320 B Street, San Diego, CA 92101
Get directions

Website:
sdmcu.org

Phone number:
+1 619-297-4835

Categories:
Establishment   Atm   Finance  

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Reviews about San Diego Metropolitan Credit Union

• Katelyn Foster

  Jan, 14 2018
  ★ ☆ ☆ ☆ ☆
  So I can't believe I'm reviewing a bank, but the customer service I experienced here was unbelievable.
  I was having a really good day until I went to this bank and encountered the heavy set, with poorly dyed maroon hair bank teller.
  I was trying to make a withdrawal from an account to a shores branch, showed up with the account number and all the information necessary. This teller tried to pull up my account information and couldn't find it. When I asked her if it was typed correctly, because I had literally just driven there from another shared branch with the account number I just used successfully, she became downright rude. And it was the rude but sugar coated while saying things sarcastically and shooting you daggers with the eyes type of rude. For example, when I said "I literally just used that same exact number at another branch," she ripped the computer screen from her side of the counter around to mine then loudly and sarcastically stated "and I literally just typed that number in and it doesn't work so what else would you like me to do?!"
  
  I know critical thinking and typing numbers into a keyboard is hard, but when she could not figure it out... her coworker was able to figure it out on the first try. I mentioned to this teller about the one with purple hairs attitude and this teller was very apologetic and looking at me like I'm not the first person that had happened to with the other one.
  
  Not only did she not apologize for her self demeaning attitude, she again felt the need to comment at me as I walked out the door and I had just thanked her coworker.
  
  I think this speaks a lot for management of this branch and the trickle down effect. Or, maybe it is just this one person that needs some help in her life.

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